LAZULI Customer Service
We want to make shopping online with Lazuli a straight forward and enjoyable experience. The following information may assist you.
Pricing and Payment Options
Online Security
Delivery
Returns and Exchanges
Privacy Policy
Legal and Copyright
Contact Us
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Pricing and Payment Options
All prices on this website are quoted in New Zealand dollars (NZD). GST is included for New Zealand customers. You can pay via Credit card, Paypal, cheque, or bank deposit.
- Credit Card via Paypal
Payment can be made with Visa or Mastercard.
  The transaction will be made in New Zealand dollars. If you are from another Country then your Credit Card company will convert the amount to your local currency. Transactions are processed using the Paypal secure online payment facility. You DO NOT need a Paypal account.
- Cheque - NZ customers only
Simply download and print the offline Order Form. Post the form and your cheque as directed on the form. Your Order will be shipped as soon as your cheque has cleared. We will keep you up to date by email as to the status of your order.
- Bank transfer
You can also pay via a bank transfer to our account. Please use the Contact form below to send us your order. We will email you our bank account details and instructions.
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Online Security
We do not see or keep credit card details because card payments are processed by the Paypal secure payment gateway.
Paypal uses the latest security measures and standards for electronic commerce.
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Delivery
- We will process and ship your order within 24 hours of receiving it. Emails will be sent confirming billing and delivery details.
- NZ deliveries are made by Courier and will arrive within 1-2 working days. Allow an extra day for rural deliveries. Insurance is included. Delivery details must include a street address.
- International orders generally take 3-10 working days. Delays due to Customs clearance are not accounted for. International orders may be subject to import duties or taxes levied by the authorities in your Country. Any such charges are the recipient's responsibility.
- We have fixed shipping charges - so the more you buy the greater the saving. Below is the table of shipping charges.
| Destination |
Price NZ$ |
| New Zealand - Courier (1-2 working days) |
FREE |
| Australia - International Air (3-6 working days) |
$10 |
| Australia - Air Express (1-3 working days) |
$20.00 |
| Rest of World - International Air (4-10 working days) |
$30.00 |
| Rest of World - Air Express (2-4 working days) |
$60.00 |
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Returns and Exchanges
Our Returns policy is simple. We want LAZULI customers to be happy. You may return any item for any reason so long as you do so within 10 days of receipt and it is returned in new and unused condition in the original packaging. You can still try the garment on but it must not be worn.
You can request a refund or an exchange. Shipping costs for exchanged or returned goods are the responsibility of the customer.
Please include a copy of your invoice and a reason for the return. It is also advisable to email us first.
Return Address:
LAZULI
Suite 408
2A Byron Ave
Takapuna 0622
New Zealand |
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Privacy Policy
We respect your right to privacy and appreciate your business. Personal information will never be sold or given to anybody who is not directly involved in your order.
We would like to occasionally use email to inform you about our products. You can opt out of receiving such emails via the Contact form.
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Legal and Copyright
All content on this website is subject to New Zealand and international copyright and intellectual property laws. This means you are not authorised to download, modify, transmit, or otherwise use any material from this website without the the consent of Topspin Group Ltd. LAZULI is a trademark of Topspin Group Ltd.
Copyright© 2006 Topspin Group Ltd, All Rights Reserved.
New Zealand law governs any dispute or breach of copyright.
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Contact Us
We ask that you use the form below to email us. Our website does not show our email address simply as a means of reducing spam.
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LAZULI Phone: +64 9 489 6776
Suite 408
2A Byron Ave
Takapuna 0622
New Zealand
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